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Support teams read tickets one by one. Product teams find out about issues weeks later. Zendesk Signals analyzes tickets daily and detects: • Workaround language • Feature confusion • Escalation spikes When something trends above baseline, your team gets a Slack alert — with real customer quotes att...
Junu Yang
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We built this after noticing product issues hiding in support tickets until they became bigger fires.
Zendesk Signals detects emerging patterns in Zendesk tickets and alerts Slack when something starts trending.
How are you turning support data into roadmap signals today?
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Discussion (1)
We built this after noticing product issues hiding in support tickets until they became bigger fires.
Zendesk Signals detects emerging patterns in Zendesk tickets and alerts Slack when something starts trending.
How are you turning support data into roadmap signals today?